Enjoy the benefits of digital country manuals
Do you remember the days when client advisors would still rely on paper-based country manuals to prepare their cross-border client interactions? When they shifted through an average of 50 pages per country, only to often still remain highly uncertain about what they were allowed to do and what not? If you remember, you are in good company, because this is in fact still the way it is done in many financial institutions. We sat together with our clients to develop an improved, more modern version of this, our digital country manuals.
Despite increasing complexity and the benefits of more modern tools, many financial institutions still use paper-based country manuals for their cross-border activities.
Digital country manuals provide yes-or-no answers
Traditional paper-based country manuals come with a number of deficiencies. They first and foremost do not provide binary, dependable answers. If a client advisor wants to offer a specific service to a specific client, these manuals merely provide the information that is needed to come to a conclusion. But should it really be the client advisor’s job to draw these conclusions?
We have designed our digital country manuals to always deliver clear yes or no answers.
We have designed our digital country manuals in a way so that they always provide clear, binary answers. Given enough contextual information, our manuals can always return yes-or-no answers. This is true even for the most complicated interactions. For example, it takes no more than 2 minutes to find out if a client advisor can offer a specific service to a French client that is domiciled in Argentina and traveling to Switzerland.
Digital knowledge base or client interaction planner
Our digital cross-border country manuals can be consumed in a number of ways. The most intuitive way (that is also closest to today’s country manuals) is to use them as a digital knowledge base. Here, searching and filtering by results and requirements creates an intuitive overview that allows you to immediately assess the answer you are looking for.
When consumed in a client interaction planner – either our own or an existing one – our digital country manuals can be queried for contextual information such as client nationality, client domicile or financial institute license to provide binary answers to the most pressing regulatory questions.
Our digital country manuals are easy to maintain, but can also be maintained by our content partners so that they are always up to date and verified.
It should be noted that our digital cross-border country manuals are easy to maintain (internally), but can also be maintained by our content partners so that they are always up to date and verified. Each update is immediately transferred to all connected devices, be it on the devices of the customer advisors or on internal instances.
Rules for more than 120 countries
Thanks to our cooperation with premium content partners, we cover the most pressing issues for more than 120 jurisdictions. These digital cross-border compliance rules are kept always up to date and verified by our partners, which substantially brings down the need for in-house expertise, regulatory monitoring, and compliance training.
Visit our rules page to find out more about the rules we cover. Our rules can be subscribed individually or as a package and for any number of jurisdictions, depending on the individual needs of financial institutions. Taking into account the needs of global and regional private and universal banks, we have developed digital country manuals covering the following areas:
- Country manuals for private banking
- Country manuals for asset management
- Country manuals for investment products
- Country manuals for independent wealth managers
- Digital tax manuals
If you would like to learn more about our digital country manuals and our approach to cross-border compliance in the digital age, download the whitepaper below. If you would like to find out how we could support you, get in touch with us.